Support Services

Unregistered providers can work with plan-managed and self-managed NDIS participants but cannot bill the NDIA directly for agency-managed participants. Registration requires meeting NDIS Practice Standards and undergoing an audit. We can help you understand the financial and compliance implications of registration as you grow.

The Social, Community, Home Care and Disability Services Award covers most workers in the disability, home care, and community services sectors. It includes complex provisions around broken shifts, sleepovers, travel allowances, and penalty rates that vary by day and time. We set up your payroll system to apply the correct rates automatically.

The key is maintaining clean and consistent financial records throughout the year rather than scrambling before the audit date. This means accurate participant billing, clear separation of funding streams, up-to-date payroll records, and reconciled bank accounts. We manage all of this as part of our ongoing service.

Most NDIS supports are GST-free under Australian tax law. This means you do not charge GST on your NDIS services, but you also cannot claim input tax credits on directly related expenses. Some businesses have a mix of GST-free and taxable supplies, which requires a partial input tax credit calculation. We manage this correctly in your BAS each quarter.

Timing differences between service delivery and payment are common in the NDIS sector. We build a cash flow forecast that accounts for your typical payment lag and ensures you have enough working capital to cover payroll and expenses while claims are processed.